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Carol Potts

Virginia - Roanoke

5044 Keagy Road, Suite H100

Roanoke, VA 24018


About Carol

Carol Potts is joining us as a Senior Loan Officer in Virginia, where she originates and structures loans and analyzes loan file data. Although Carol is a new hire, she previously worked with us from 2013 to 2017, and we’re certainly glad to have her back. She has 28 years of lending industry experience, and after a stint at Movement Mortgage decided to return to Embrace, not just because of a much smoother process from origination to closing, but also because she loves the company culture. She’s excited to leverage our processing system and operations support to offer the best customer service possible — and get customers to the closing table on schedule.

Carol was an associate broker with a real estate firm prior to getting into the lending business. Over her many years in the mortgage business she’s also been recognized with President’s Club and Chairman’s Club membership. She grew up and lives in Roanoke, and she and her husband have three children and four grandchildren. In her spare time, she enjoys cooking, painting, gardening, and spending time outdoors with friends and family.

You can learn more about Carol and connect with her on Facebook.

98% Customer Satisfaction Rating
Zillow 5 star rating
Inc 5000 Fastest Growing companies
Scotsman Guide Top Lender


  • 5

    5 Survey completed on June 16, 2022

    Review By Taonee M. for Carol Potts

    Completed transaction in June 2022

    Carol Potts was such a pleasure to work with. She always made herself available to answer any questions I had. 10 out of 10, I would love to work with her again :)

  • 5

    5 Survey completed on April 13, 2022

    Review By Kyle K. for Carol Potts

    Completed transaction in April 2022

    Buying a house can be very difficult and emotional. But as long as you have a supportive team you will get there. I strongly recommend Carol Potts. She always returned my call with the utmost concerns and always would come up with solutions to solve the problems that arose. Thanks to the team at Embrace, I'm home.

  • 5

    5 Survey completed on April 11, 2022

    Review By Billie J. for Carol Potts

    Completed transaction in April 2022

    She was wonderful to work with

  • 5

    5 Survey completed on April 05, 2022

    Review By Christina D. for Carol Potts

    Completed transaction in April 2022

    Carol truly wants the best for her clients. Her expertise and wisdom was instrumental in making the entire loan process a great experience. Always available to answer any question, Carol was able made me feel comfortable with every decision.

  • 5

    5 Survey completed on April 04, 2022

    Review By Scott K. for Carol Potts

    Completed transaction in March 2022

    Carol always works hard to find the best rates and offers excellent advice. She makes herself available at all hours of the day and makes the process so easy.

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