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Carol Potts

Virginia - Roanoke
24018

5044 Keagy Road, Suite H100

Roanoke, VA 24018

540-375-3190

About Carol

Carol Potts is joining us as a Senior Loan Officer in Virginia, where she originates and structures loans and analyzes loan file data. Although Carol is a new hire, she previously worked with us from 2013 to 2017, and we’re certainly glad to have her back. She has 28 years of lending industry experience, and after a stint at Movement Mortgage decided to return to Embrace, not just because of a much smoother process from origination to closing, but also because she loves the company culture. She’s excited to leverage our processing system and operations support to offer the best customer service possible — and get customers to the closing table on schedule.

Carol was an associate broker with a real estate firm prior to getting into the lending business. Over her many years in the mortgage business she’s also been recognized with President’s Club and Chairman’s Club membership. She grew up and lives in Roanoke, and she and her husband have three children and four grandchildren. In her spare time, she enjoys cooking, painting, gardening, and spending time outdoors with friends and family.

You can learn more about Carol and connect with her on Facebook.

98 percent Customer Satisfaction Rating thumbs up
Zillow 5 star rating
Inc 5000 Fastest Growing companies
Scotsman Guide Top Lender
Getting started on your Home Purchase
Getting Started on Your Home Purchase

Buying a home can be a challenging experience, but you have help. Your real estate agent is there to help with the home search and your mortgage lender is there to get you through the mortgage process. Utilize these people and their knowledge to help you navigate through all the steps. Here, we’ll talk specifically…

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Carol Potts

Senior Loan Officer

NMLS # 155017

Ready to take the first step toward a new home?

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5044 Keagy Road, Suite H100

Roanoke, VA 24018

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Testimonials(26)

  • 5

    5 Survey completed on December 04, 2022

    Review By Arthur L. for Carol Potts

    Completed transaction in December 2022

    ..........

  • 4

    4 Survey completed on December 01, 2022

    Review By Donna F. for Carol Potts

    Completed transaction in December 2022

    I was not prepared to provide the detailed financial information required. In addition, the information I was able to obtain from my bank was not seen as adequate.

  • 5

    5 Survey completed on November 06, 2022

    Review By Shirley C. for Carol Potts

    Completed transaction in November 2022

    Ms. Carol always were available, her knowledge, concerned to keeping us updated and we had trust in her. She's REAL. Thanks 🙏

  • 5

    5 Survey completed on November 04, 2022

    Review By Jeffrey O. for Carol Potts

    Completed transaction in November 2022

    Carol and her team stayed in constant communication with me throughout the entire process, and we were able to close on-time with no last-minute surprises. I highly recommend Carol to anyone looking to purchase or refinance!

  • 5

    5 Survey completed on November 03, 2022

    Review By Thomas C. for Carol Potts

    Completed transaction in November 2022

    Over all service