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Senior Loan Officer
NMLS # 155017
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Click to email
540.353.8812
800.333.3004 ext. 3825
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Virginia - Roanoke
24018
5044 Keagy Road, Suite H100
Roanoke, VA 24018
540-375-3190
About Carol
Carol Potts is joining us as a Senior Loan Officer in Virginia, where she originates and structures loans and analyzes loan file data. Although Carol is a new hire, she previously worked with us from 2013 to 2017, and we’re certainly glad to have her back. She has 28 years of lending industry experience, and after a stint at Movement Mortgage decided to return to Embrace, not just because of a much smoother process from origination to closing, but also because she loves the company culture. She’s excited to leverage our processing system and operations support to offer the best customer service possible — and get customers to the closing table on schedule.
Carol was an associate broker with a real estate firm prior to getting into the lending business. Over her many years in the mortgage business she’s also been recognized with President’s Club and Chairman’s Club membership. She grew up and lives in Roanoke, and she and her husband have three children and four grandchildren. In her spare time, she enjoys cooking, painting, gardening, and spending time outdoors with friends and family.
You can learn more about Carol and connect with her on Facebook.





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540.353.88125044 Keagy Road, Suite H100
Roanoke, VA 24018
Testimonials(32)
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5
5 Survey completed on March 08, 2023
Review By Randall O. for Carol Potts
Completed transaction in March 2023
Everything!
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5
5 Survey completed on February 13, 2023
Review By Walter G. for Carol Potts
Completed transaction in February 2023
Carol is a wonderful person and is extremely personable.
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5
5 Survey completed on February 10, 2023
Review By Harrison R. for Carol Potts
Completed transaction in February 2023
Carol was great throughout this process. She was very informative and helpful, and always accessible.
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5
5 Survey completed on January 04, 2023
Review By Fred L. for Carol Potts
Completed transaction in January 2023
Carols personal touch. My buyer clients were very happy with service and professionalism provided by Carol.
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4
4 Survey completed on December 30, 2022
Review By Carolyn B. for Carol Potts
Completed transaction in December 2022
Less time in the whole loan approval process