Customer Center

options your way

Make yourself at home.

Whether you’ve just started your application, you’re in the home stretch, or you’re a current Embrace customer, our team is here to support you. If you need assistance with something that is not listed below, please don’t hesitate to reach out to us.

Mortgage
or payment
questions?

800-224-7106

Finishing an application?

Thank you for beginning your application for a mortgage with Embrace! We’ve kept it safe and sound and any information you previously supplied has been left untouched. Pick up right where you left off — log in to your application now using the account you previously created.

Finish Application

Get Started

Need to sign or manage your documents?

If you have a loan in process, it’s easy to access any important documents through our customer portal. You can upload documents, e-sign disclosures, or connect your bank statements through Finicity. Be sure to have your loan number and login credentials handy (they’re what we emailed to you when you first got started).

Enter Client Portal

Is Rushmore servicing your loan?

Many of our customers have the pleasure to work with our trusted partner, Rushmore Loan Management Services. If you were notified that Rushmore is in charge of servicing your loan, you can contact them to set up your online account, make payments, or just get answers to any other questions you may have. They’re happy to help!

Go to Rushmore

Frequently asked questions

Will my electronic payment authorization with RoundPoint be transferred to Rushmore?

No; we apologize for any inconvenience. If you had an electronic payment set up with RoundPoint, your electronic payment authorization will not be transferred and you will be required to establish a new electronic payment schedule with Rushmore. You’ll need to contact Rushmore directly to set up your new automatic payment. We apologize for any inconvenience, but truly appreciate your understanding during this transition.

Where do I log in to see the status of my loan?

You can view the status of your loan at any time by logging into our Client Portal. We recommend saving this link in your web browser for future use, but you can always find the link here or in past emails from your Embrace loan officer.

When did Embrace start using Rushmore as a sub-servicer?

Rushmore Loan Management Services began servicing new loans funded after January 2, 2020. As of March 2, 2020, all existing customers serviced by RoundPoint (on behalf of Embrace Loan Servicing) will be transferred to Rushmore. No need to worry, though — you are still an Embrace customer and Rushmore is just one of our trusted partners.