5 (5 stars)

Olivia L.

Completed transaction in July 15, 2026

As first-time homebuyers, we had absolutely no idea what to expect when it came to getting a mortgage, but Susan Banville made the entire process feel manageable and stress-free. From day one, she took the time to walk us through every step, explain every option, and make sure we truly understood each decision before moving forward. We never felt rushed or left in the dark. What really set Susan apart was how much she genuinely cared about our well-being. She always had our best interests at heart, kept us informed throughout the entire loan process, and was incredibly responsive whenever we had questions or concerns. It was clear that she wasn't just trying to close a loan—she wanted to make sure we felt confident and supported every step of the way. Thanks to Susan, we also secured a fantastic interest rate, and we couldn't be happier with the outcome. She is knowledgeable, professional, patient, and an absolute pleasure to work with. We truly cannot recommend Susan Banville highly enough. If you're looking for a loan officer who will advocate for you, educate you, and make what can be an overwhelming process feel seamless, Susan is the one you want on your team!

5 (5 stars)

Maria S. from Fairfax, VA

Completed transaction in June 29, 2026

Susan works hard to make sure you get to that closing table! Had some communication and closing problems from the processor so that part of the experience was challenging and needs fine-tuning. Otherwise great!

5 (5 stars)

Shawna T. from Centreville, VA

Completed transaction in April 18, 2026

Working with Susan was an excellent experience from start to finish. She was incredibly responsive and efficient, making sure we were always prepared to submit a quick and competitive offer in a fast-moving market. She also took the time to clearly explain everything and educate us on any gaps, so we felt confident every step of the way. Nothing felt overwhelming or confusing. On top of that, Susan was always pleasant and easy to work with. She truly helped make the stressful parts of buying a home feel much more manageable. We’re so grateful for her support and would highly recommend her!

5 (5 stars)

Senkyung J. from Chantilly, VA

Completed transaction in April 17, 2026

Susan was very professional, knowledgeable and genuinely cares her clients. As a first time home buyer, I was nervous and overwhelmed, I thought the home buying process would be stressful and painful, but it wasn't. She made the entire process made easy and simple. She was very responsive, even replied my email on late weekend night. I higly recommend Susan to anyone who is looking for financial assistance when buying a home. Thank you Susan.

5 (5 stars)

Michael D. from Silver Spring, MD

Completed transaction in April 15, 2026

Susan customer service and communication was great plesee the loan process was smooth