5.0 (5.0 stars)

Cathleen Hoefler .

Completed transaction in October 23, 2026

I contacted Susan Banville at Embrace because the fog of trying to get a HELOC or Refi our second home became overwhelming. Susan was terrific. Due to the location of the second home she put us together with Dan Kenyon. These things are never easy. There’s lots of documentation to provide and it can be frustrating, but Dan led us through the process with calm and expertise. We closed a couple of days ago and it’s going to make a huge difference for us. We’re paying off debt and our monthly payments and long term economic picture is so much brighter. Thanks Susan, Dan and Embrace! If you are looking for practical options and great customer service, call them!!

5.0 (5.0 stars)

Jale Parks .

Completed transaction in September 03, 2026

5.0 (5.0 stars)

Roy P. from Hamilton, VA

Completed transaction in September 03, 2026

We appreciate how Susan made the refi process smooth and ensured we got the best terms for our needs. She is great at communicating every step of the way and responding promptly when we had questions. She has become a trusted adviser for us, and we highly recommend her!

5.0 (5.0 stars)

Olivia L.

Completed transaction in July 15, 2026

As first-time homebuyers, we had absolutely no idea what to expect when it came to getting a mortgage, but Susan Banville made the entire process feel manageable and stress-free. From day one, she took the time to walk us through every step, explain every option, and make sure we truly understood each decision before moving forward. We never felt rushed or left in the dark. What really set Susan apart was how much she genuinely cared about our well-being. She always had our best interests at heart, kept us informed throughout the entire loan process, and was incredibly responsive whenever we had questions or concerns. It was clear that she wasn't just trying to close a loan—she wanted to make sure we felt confident and supported every step of the way. Thanks to Susan, we also secured a fantastic interest rate, and we couldn't be happier with the outcome. She is knowledgeable, professional, patient, and an absolute pleasure to work with. We truly cannot recommend Susan Banville highly enough. If you're looking for a loan officer who will advocate for you, educate you, and make what can be an overwhelming process feel seamless, Susan is the one you want on your team!

5.0 (5.0 stars)

Maria S. from Fairfax, VA

Completed transaction in June 29, 2026

Susan works hard to make sure you get to that closing table! Had some communication and closing problems from the processor so that part of the experience was challenging and needs fine-tuning. Otherwise great!