https://www.embracehomeloans.com:443/-/media/feature/loanofficer/loimages/hleonard_bio72.jpg
-
Branch Manager
NMLS # 763693
-
-
Click to email
413.454.9533
800.333.3004
ext. 3175
-
Massachusetts - West Springfield
01029
1233 Westfield Street, Ste 2
West Springfield, MA 01089
855-612-9398
About Heidi
The West Springfield, MA branch is an energetic and positive group. As a branch manager it is important that I listen to their needs and deliver great service to them. To be part of the West Springfield team meant that you’re in a culture of togetherness and support.
As a manager I look for Loan Officers to be positive, efficient, and a team player.
As a branch manager, I work hard to balance my personal business with my managerial duties. I make sure that the team knows they’re a priority. I check in daily and not only regarding business but to see how they’re day is going.
Reviews(44)
-
5.0
5.0 Survey completed on January 06, 2021
Review By Jason D. for Heidi Leonard
Completed transaction in November 2020
Heidi was incredibly responsive throughout the entire process. She was incredibly knowledgeable, easy to work with, and the entire closing process seemed almost TOO easy (especially with a short sale in our past). We have been singing her praises ever since.
-
4.5
4.5 Survey completed on January 03, 2021
Review By Carl P. for Heidi Leonard
Completed transaction in November 2020
Just a lot of unknowns and mixed information throughout... But overall in end it worked good so thank you!
-
5.0
5.0 Survey completed on January 03, 2021
Review By Patience M. for Heidi Leonard
Completed transaction in November 2020
Heidi was communicative, prompt, reliable, and very professional.
-
5.0
5.0 Survey completed on December 30, 2020
Review By Becky C. for Heidi Leonard
Completed transaction in December 2020
Heidi was professional, kind, knowledgeable and thorough. She handled every bit of the process with ease and grace.
-
5.0
5.0 Survey completed on December 30, 2020
Review By Jessica D. for Heidi Leonard
Completed transaction in November 2020
Heidi was absolutely fantastic and made the entire process seamless. She communicated every step of the way and was always very quick to respond (usually within minutes!!) when I emailed her one of my many questions.
Mortgage Applications Fall as Interest Rates Tick Up
Mortgage applications were down last week, dropping about 2% from the week prior, according to the latest survey from the Mortgage Bankers Association (MBA). The overall drop came from a decline in refinance applications, which fell 5% for the week. Purchase applications actually increase over the week prior, with a 3% jump. The decline was…
Read More
