8 Samoset Street
Plymouth, MA 02360
Witnessing Loan Officers achieve transformational levels of success is fulfilling to me in my role as a Branch Manager. Levels of success are diverse among Mortgage Professional and each is seeking something different from their manager.
By designing and facilitating a collaborative environment, Loan Officers are allowed to feel empowered in their strategic plans for success and growth and become creative in their engagement with clients. As a certified coach I am able to offer professional coaching to team members. Coaching aids individuals in evaluating where they are and where they would like to be. By reviewing obstacles and opportunities that hinder envisioned success in business plans, behavioral changes may be considered and implemented.
Most members of my team work to support each other, celebrate individual and mutual successes. Team members who work remotely or in satellite branch locations are conversely supported and offered the opportunity for coaching, meetings and team activities.
Some qualities that I look for in a Loan Officer include but are not limited to: compassion, honesty, work ethic, strategic thinking, problem solving, and perseverance. About a year ago, I connected with an old colleague beginning a discussion around Embrace and joining my team. He had become uninspired and disenchanted in the contemporary mortgage environment. Since joining Embrace, he is enthusiastic, motivated, determined and strategic in his plan for success. He is an eager weekly collaborative partner in coaching and a top producer on my team. I have no doubt that this year, his first full year with Embrace he will achieve President’s Club status.
Being present and available is one simple but effective approach to managing my team. Involving myself in on-boarding and training and continually advocating for my Loan Officers is key to our success. Checking in with them and caring about their well-being from a professional and personal perspective is in line with my values and our company culture. Offering and providing my time and attention matters.
5.0 Survey completed on July 12, 2019
Review By Marco A. for Michelle Solomon
Completed transaction in June 2019
Michelle and Lenny at Embrace were willing to work with me to get the best loan possible for my family. They were very responsive and kept me informed throughout the process. I would not hesitate to recommend them to anyone.
5.0 Survey completed on March 31, 2019
Review By Meaghan for Michelle Solomon
Completed transaction in March 2019
Jeff and Michelle made the process extremely easy and were very helpful and informative throughout the journey. As a first time homebuyer I appreciate all of the support.
5.0 Survey completed on March 05, 2019
Review By Linda S. for Michelle Solomon
Completed transaction in February 2019
Michelle was very patient with us as we thought over our options with refinancing. She was always available to answer every question we had and ones we hadn't thought of! We would recommend her to our friends and family!
5.0 Survey completed on December 12, 2018
Review By Thomas M. for Michelle Solomon
Completed transaction in December 2018
Michelle is very kind and offered above and beyond support, to include outside of normal business hour assistance on multiple occasions. She also presented various financial scenarios almost instantaneously while my wife and I were house hunting.
5.0 Survey completed on November 20, 2018
Review By Kelly S. for Michelle Solomon
Completed transaction in November 2018
The mortgage process can be very stressful and Michelle and her team were there every step of the way to help. It was great knowing someone was there to answer all my questions and make sure things were done in a timely manner.