About Michelle

Witnessing Loan Officers achieve transformational levels of success is fulfilling to me in my role as a Branch Manager. Levels of success are diverse among Mortgage Professional and each is seeking something different from their manager.

By designing and facilitating a collaborative environment, Loan Officers are allowed to feel empowered in their strategic plans for success and growth and become creative in their engagement with clients. As a certified coach I am able to offer professional coaching to team members. Coaching aids individuals in evaluating where they are and where they would like to be. By reviewing obstacles and opportunities that hinder envisioned success in business plans, behavioral changes may be considered and implemented.

Most members of my team work to support each other, celebrate individual and mutual successes. Team members who work remotely or in satellite branch locations are conversely supported and offered the opportunity for coaching, meetings and team activities.

Some qualities that I look for in a Loan Officer include but are not limited to: compassion, honesty, work ethic, strategic thinking, problem solving, and perseverance. About a year ago, I connected with an old colleague beginning a discussion around Embrace and joining my team. He had become uninspired and disenchanted in the contemporary mortgage environment. Since joining Embrace, he is enthusiastic, motivated, determined and strategic in his plan for success. He is an eager weekly collaborative partner in coaching and a top producer on my team. I have no doubt that this year, his first full year with Embrace he will achieve President’s Club status.

Being present and available is one simple but effective approach to managing my team. Involving myself in on-boarding and training and continually advocating for my Loan Officers is key to our success. Checking in with them and caring about their well-being from a professional and personal perspective is in line with my values and our company culture. Offering and providing my time and attention matters.