Richard Williams

Reviews(3000)

• 5

  5 Survey completed on July 29, 2021

  Review By LeMoyne J. for Bob Beck

  Completed transaction in July 2021

  The good report that my wife & I had was very good. He explained things to us and worked very hard to make us get our home. Thanks again so much.

• 5

  5 Survey completed on July 27, 2021

  Review By Doris S. for Paul Goulet

  Completed transaction in July 2021

  Paul always responded promptly. At closing the title company officer said they were very happy with the correspondence from Embrace. They said they typically hate to work with out of town lenders.

• 4

  4 Survey completed on July 27, 2021

  Review By Lauren K. for Brian Brisebois

  Completed transaction in July 2021

  Really quick responses were very important to us. We appreciated that you were able to respond right away or whenever we had a question.

• 4

  4 Survey completed on July 27, 2021

  Review By Vincent T. for Wyatt Reynolds

  Completed transaction in July 2021

  I would have given the rating of very good if it had been available--that was my overall experience, not just 'ok' but not 'excellent' either! I fully understand the need to make sure that an individual is qualified for a mortgage loan and has a very high likelihood of repaying the loan. However there was far too much back and fort for documentation I could have provided right from the start had they asked more comprehensively for exactly what was needed. Additionally we kept being notified loan had 'final approval' and then would get the request for 5 more items (most of which could have been provided from the start had they been requested with the detail that was required). Again I understand the need for completed documentation, and that the approval process focuses on 'cash flow' and that this is an iterative process; however the constant back and forth made it less that excellent. I want to comment wyatt--he was great on setting this up moving us along and following up. Also kudos to Monica Gaspar who very patiently and nicely kept managing the flow between the loan underwriters and us. additionally closing was very easy and we had all the documentation in advance so it went smoothly. Lastly, we really liked the website and simplicity of uploading documents and receiving documents; however once we got the initial documentation into the system, the status was not updated until the loan was fully approved and closed. All in all the individuals with whom we worked were excellent, the website is excellent but could have been updated a bit more re: status, and the document request was managed well by Monica however the constant back and forth on items that could have been requested in the level of detail needed kept the entire experience from being excellent.

• 5

  5 Survey completed on July 27, 2021

  Review By Sean C. for Sam Atapour

  Completed transaction in July 2021

  This is my 4th time working with Sam, and it is the same fantastic service each time. Transparent, clear, friendly, and timely communication along the way. He helped navigate through multiple loan options to find the right one for us.