Embrace Home Loans, a prominent leader in the mortgage industry, announced it has received the first-place award for the Top Mortgage Companies in Customer Satisfaction in the Large Division (200+ Loan Officers) by San Francisco-based company SocialSurvey after SocialSurvey released data on customer satisfaction among all of their lending clients.
SocialSurvey sent out thousands of surveys to customers who closed transactions with Embrace Home Loans in 2017, and with close to 60 percent of customers completing the survey, Embrace’s loan officers averaged a 4.9 out of a possible 5.0-star review combined.
Embrace is also pleased to recognize Senior Loan Officer Frank Virga, based out of the Hauppauge, NY branch, as one of the Top 50 Loan Officers out of all lenders who use SocialSurvey to manage their online reputation.*
To date, Virga has a 5.0-star rating and 141 completed customer reviews. “An online reputation means everything when a customer is looking for someone to help them through a major financial transaction and my results assist in helping those customers find someone they can trust,” said Virga.
“We couldn’t be happier with all of the positive feedback from our customers about our teammates across the country. Managing an online reputation can be difficult, especially as more consumers turn to the internet to research a specific lender or officer,” said Meghan Handy, Manager of Marketing and Customer Experience at Embrace Home Loans. “SocialSurvey makes the process easy for customers to review their experience and allows potential customers to read actual customer testimonials on our website and across various social media platforms.”
SocialSurvey helps companies create WOW experiences by measuring customer and employee sentiment while automating workflows. SocialSurvey turns the true voice of the customer into the #1 ROI. This translates into process improvement, social sharing, third-party reviews, automated complaint resolution, new business creation and recruiting success.
About Embrace Home Loans
Founded in 1983, Embrace Home Loans has remained a prominent leader in the industry, having afforded borrowers and financial institutions an exceptional mortgage experience. Licensed in 46 states and D.C., Embrace has been recognized seven times as one of the Best Medium-sized Companies to Work for in America by Fortune and five times as one of the Fastest Growing Companies in America by Inc. The company has also been recognized twelve times as one of the Best Places to Work in Rhode Island, as the Most Community Involved Company in Rhode Island, and the Leadership Excellence Award by Providence Business News. For more information, please visit www.embracehomeloans.com.
*Top 100 Loan Officers are calculated by SocialSurvey using a weighted combination of number of reviews, star rating, and completion percentage to rank participants.