A special thanks to everyone at Embrace for your compassionate caring...
Posted 07/13/2011 by Anonymous
From Frank O'Donnell Jr. - Q.A. Special Projects Coordinator; AVP Quality Assurance at Embrace Home Loans
It was 365 days ago. I think I was trying to resolve an appraisal issue. Just a regular day. Then my phone rang and turned my family’s life upside down.
In the time that’s followed, we’ve been transformed – in some ways, for the better – in others, not so much. But we can say one thing with certainty: we could not have come this far without the support of our family and friends.
Our family at Embrace has been there for us every step of the way. From the moment you learned about our unfathomable loss until now – and I suspect going forward as well. You were compassionate, you were concerned – but more than anything else, you were there. People who only know me electronically were there with words of encouragement. People who’ve only met me a couple of times were there, offering up prayers. People who’ve become close friends were there with hugs and food and offers of whatever help we needed.
You all chipped in with days off and contributions which helped establish Keri’s memorial fund. When I returned to work in October, you let me have enough space and time to ease back into a new routine while my family and I tried to find our new normal. You were there at a time when we desperately needed it.
As we mark the one-year anniversary of the passing of an incredibly energetic spirit, we wanted to be sure that everyone at Embrace knows how much we appreciate everything you did for us. I have no idea how we would have gotten to where we are without your support. Our healing continues – we have a long way to go still. But we know we can continue to rely on our family and friends – especially those here at Embrace.
- Frank, Karen, Elyse, Kayla, Patrick & Keri O’Donnell