Embrace Home Loans; Paul Ottoson "he did everything perfectly."
Posted 11/19/2010 by Anonymous
Honor All Customers as Our Guest
I can’t imagine anything Paul Ottoson could have done better to help me obtain refinancing through Embrace Home Loans – he did everything perfectly. Really, it is true. After receiving the second Embrace Home Loans mailer, I reluctantly and hesitantly placed a call to inquire about the offer. Paul was professional, warm, encouraging and after a few questions told me what could be done to help me. He was so excited for me and the positive impact refinancing would have on my financial situation. The numbers he quoted me, the description of the process, and all the other details were not only critical pieces of info, but also true. From start to finish the process took a little less than a month. He explained everything so thoroughly and easily, promptly returned email messages or called me, and kept me in the loop. Since my closing was on a Saturday, he gave me a phone number where he could be reached in case there were any problems (there weren’t but it was comforting to know that I could reach him if needed). Paul helped me feel comfortable with my decision and the whole process was a very positive experience. I could go on and on about the wonderful service Paul provided, suffice to say I would not hesitate referring anyone to Paul and Embrace Home Loans. He and Embrace Home Loans have changed my life for the better.
Roxanne Ianovich, Eagan, MN