Hear from our Customers in Virginia

Anthony went above and beyond for us. We are so pleased with how everything ended up. I always felt he was working for us and our best interests –not just doing his job. He was always on time and kept things simple. This was an exceptional experience.

Specialist: Anthony Desano, Customer: PatriciaW.

I felt that my loan officer was very helpful. This was a trying time for me and he was very understanding and listened even when my conversation had nothing to do with the loan. I was very satisfied.

Specialist: David Labbe, Customer: ErwinR.

Peter was great. I was out of town working and he was a great help with our phone calls and getting things together.

Specialist: Peter Wald, Customer: LeeP.

I will start off by saying that due to past credit problems I went into this with no hope. Joe immediately made me feel comfortable and gave me a light of hope after our initial conversation. Joe was there each step of the process and answered anything that arose. I felt as though he was working for me and I was not just a number. I am better off now after Joe and AFS resolved my mortgage and financial concerns.

Specialist: Joseph Halfpenny, Customer: ChristopherR.

Everything was handled quickly and she closed the loan on time as promised.

Specialist: Karen Fitzpatrick, Customer: WilliamM.

Tayla did a very good job helping me with my loan.

Specialist: Tayla Fusaro, Customer: MarshallJ.

We really appreciate all Dustin did for us. I pray you had a joyful Christmas season. Once again I appreciate you kindness and dedication in helping us.

Specialist: Dustin Martin, Customer: SueC.

Mark was great to work with - thanks!

Specialist: Mark Garganta, Customer: HenryM.

I got to know Bill - he was very professional and he answered all of my questions.

Specialist: William B. Mitchell, Customer: LeeC.

Bryan met all of my needs. He worked very hard to get my loan closed. I appreciate everything he has done for me.

Specialist: Bryan LaFountain, Customer: MichaelR.

She was very helpful. She answered all my questions and made this as easy and helpful to me. I would recommend her to anyone that wants to refinance.

Specialist: Sabra Perpall, Customer: DennisP.

We were drowning in credit debt. My husband, a teacher for 33 years, was hoping to retire soon. I knew there was no way we could make it finically on his retirement income. When I received the information from AFS in the mail I decided to call and see what was available to us. Initially I had hoped to save three to five hundred dollars a month by refinancing our home. After speaking with Jeremy for a few minutes it seemed our savings would be more like seven to eight hundred dollars a month. I was still afraid to get my hopes up. When all was said and done we were able to pay off all our high interest debts and, with an additional six thousand dollars from our loan, pay off several smaller debts. Most exciting to us however is saving just over one thousand dollars in payments each month! My husband can finally begin looking at retirement. Everything was handled so quickly and efficiently. Thank you so much Jeremy for your help. You were always available to answer either by phone or email. Should any of our friends or family need help in this way we will not hesitate to send them to you.

Specialist: Jeremy J. VonFlatern, Customer: HG.

Ruben was very professional and courteous. He delivered on everything he told me. Our loan was completed in record time and everything was done in the comfort of our home.

Specialist: Ruben Zalcberg, Customer: ThomasW.

When I first made the call I was doubtful until I spoke with Dustin. He was very professional, and I understood what to expect and the length of time it would take. All was during the Christmas season and what I was promised is what I got. I would recommend Dustin and your company to any of my friends.

Specialist: Dustin Martin, Customer: SueC.

From my first phone call throughout the entire refinance process I found Craig to have the rare quality of being very friendly and very professional. He always returned calls quickly and caused me to relax, even though I was very apprehensive. He is good at what he does!

Specialist: Craig Zalcberg, Customer: MartinJ.

My service experience was tremendous! I was in a terrible mortgage situation with an ARM and an awful mortgage provider. Frank was able to combine both my 1st and 2nd mortgage with this company and get me a fixed rate. A huge weight has been lifted. I cannot thank you enough! Frank was very professional and kept me apprised every step of the way. He is a great asset to your company.

Specialist: Frank Todisco, Customer: MoniqueL.

I was very satisfied with the courteous and professional manner Bernie gave me. He not only got me a very good fixed rate, but he also saved me $200 a month. Thank you very much!

Specialist: Bernie Motta, Customer: RobertR.

I have never experienced such courtesy and true honesty in dealing with any servicing agency! Glen is an A+++ asset to your company. He always returned every phone call, answered every question and was a pleasure to work with. I will miss talking to him. Thank you Glen for all you did for us!

Specialist: Glen Macnie, Customer: PhilipH.

Sandra was so easy to talk to about our personal needs. She was so professional, yet very understanding and easy to talk to about everything. She kept me informed about what was taking place. I am very pleased with my dealings with Sandra. She is a real asset to your company and has a real knowledge in how to deal with people. My husband and I thank her.

Specialist: Sandra Burroughs, Customer: MaryT.

Our loan refinance was a difficult one but Gregory stayed on our behalf and kept us pushing forward until we reached our goal.

Specialist: Gregory Ganser, Customer: RogerH.

Sarah was such a great help to me. She always made it possible to speak to her or ask questions.

Specialist: Sarah Berryman, Customer: JamesL.

Celine is a very valuable asset to your company. She went out of her way to assist our family with every detail of our transaction. With having some prior financial difficulties, we were concerned that we would be unable to obtain appropriate financing, but Celine stood by us to ensure that our transaction was as smooth as possible. It is very unusual to find an individual or company that is not solely concerned about closing the loan, but about helping the customer to improve their situation. Every step of the way, Celine was in contact with us, usually on a daily basis continuing to work for and with us to meet our needs. She is always very friendly and knowledgeable about her job. I would definitely recommend Celine and your company to any family or friends who may be in the market for financing. Your timeliness and dedication to your customers speaks volumes about you and it has been a sincere pleasure doing business with you.

Specialist: Celine Rice, Customer: KrystalD.

Our overall experience was outstanding and no one could have asked for a better person to work with than Gregory. He was always there for us. He was committed to us from the start of our loan until the very end. It would be a pleasure to work with him again. He was just outstanding.

Specialist: Gregory Brown, Customer: BettyC.

I would like to thank Gregory and AFS for helping me get back to living a better life. Gregory took a look at my situation and came up with an excellent plan to get me back on my feet and save some money. His emails and telephone calls gave me hope and when I paid off my bills and cut my house mortgage to 15 years. I can finally say life is good now.

Specialist: Gregory Brown, Customer: MarkW.

My experience in getting this loan was very good. Michael was very knowledgeable and helpful. If he told me he would do something or call me, he did. He was very reliable and a joy to work with.

Specialist: Michael Fecteau, Customer: AngelaH.

Ryan was very good to work with. He explained things in detail and was easy to work with. I think his attitude and personality along with his professional guidance made it easy to complete our business transaction.

Specialist: Ryan Hall, Customer: MichaelW.

Bob met all of my expectations. He kept me updated on my loan and called on any changes that were made. I think he exceeded my expectations on how well he performed his job and how he worked with me on my questions. He is, in my opinion, a valuable asset to your company. I can say job well done and that I’m very satisfied with Bob.

Specialist: Bob Chace, Customer: WayneR.

Michael was excellent. His knowledge and friendly attitude was a true blessing. I would recommend him to anyone I come in contact with who is thinking of purchasing or refinancing.

Specialist: Michael Chaffa, Customer: Evie C.

Craig understood my financial situation and provided a loan which I believe will give me some economic security. He exceeded the loan process in a very prompt and efficient manner.

Specialist: Craig Zalcberg, Customer: ThomasM.

I just wanted you to know that John did an excellent job during our loan process. When we had question he was either on the phone with my wife answering them or emailing me with the answers and keeping me up to date on everything. We thought that John did very well and what he originally said, we got, and there wasn’t any last minute slip up. Thanks for your help and we will be referring people to you!

Specialist: John Castore, Customer: KerryB.

I was very satisfied with Mack – it was like working with a friend.

Specialist: Macken Dolan, Customer: DonaldH.

I would like to thank your associate Keith for being so understanding and also for being so professional. He was able to explain options that I had concerns about. Keith’s kindness and patience will always be remembered.

Specialist: Keith Costello, Customer: CarolL.

Sarah was very helpful and understanding of our financial needs and goals. She assisted us effortlessly throughout the process. This was the second time doing business with AFS and I came back because my first experience was wonderful. AFS treats you as an individual customer and does not make you feel as though you’re another file on a desk.

Specialist: Sarah Dillon, Customer: FayJ.

Kim was very professional, efficient and courteous. I felt confident that she would do her best to get me the best deal that matched my financial situation. She has helped to restore some of my confidence in lending institutions.

Specialist: Kim Tasca, Customer: BeverlyC.

Greg was always very nice and courteous. He was there when I needed him.

Specialist: Gregory Mullen, Customer: RobertU.

Norman was very helpful and very honest throughout the whole process. He answered all of my questions.

Specialist: Norman Leung, Customer: DonaldP.

Matt was great! He was always sincere, friendly and honest. He did everything in his power to keep the terms we’d agreed upon.

Specialist: Matt Mallette, Customer: VictoriaI.

Without a doubt Ryan met my goals of customer satisfaction by 100%. From the initial phone call to the closing of our loan, Ryan treated us and talked to us like we were long time personal friends. He explained step by step how it was going to work and kept us up on the progress as we moved through the steps. His professionalism and knowledge and understanding of our situation was outstanding. Ryan made our experience with this process as easy as it could be. We cannot thank Ryan enough.

Specialist: Ryan Hall, Customer: ThomasA.

Anthony went above and beyond for me in many different ways. He informed me on how to improve my credit score and responded to all calls and emails in a timely manner. He is a tremendous asset to your company.

Specialist: Anthony Desano, Customer: RobertG.

My experience dealing with Tim was beyond my expectations. He was courteous and friendly at all times and always made me feel like my happiness was his first priority. He provided timely updates about the status of my loan. The process went very smoothly and the time between our initial contact and completion of the loan was much shorter than I expected.

Specialist: Timothy Souza, Customer: PamelaG.

Nicholas had excellent manners. No one has ever been more polite or understanding. He had a very business yet very private manner about him. I would rate him top of the list.

Specialist: Nicholas Cudmore, Customer: LonnieH.

Kevin was very helpful in obtaining my loan. He seemed knowledgeable and kept me informed periodically about what was going on with my loan. I put my trust in him and would definitely refer my friends to him.

Specialist: Kevin Corbett, Customer: MelindaF.

John did a wonderful job in answering all of questions. I would highly recommend him to my friends if they need refinancing.

Specialist: John L. Burns Jr., Customer: SylvesterY.

My husband and I just wanted to let you know what a professional, kind, timely employee that you have in Bill. He was there to answer questions and it was good to do business with your staff.

Specialist: William B. Mitchell, Customer: JulianA.

Ruben did a nice job and it was a pleasure working with him. He was very helpful.

Specialist: Ruben Zalcberg, Customer: PeggyL.

Chad was very good to explain everything in this process and to make necessary changes.

Specialist: Chad Hickman, Customer: DarleneG.

Len was very understanding with my problems regarding my finances. Len was very good with helping me get the loan. With the help from AFS and Len they made life a little better for me. Len was always reliable and professional.

Specialist: Leonard Machado, Customer: JoanM.

Wow! What can I say other than Bryan is absolutely awesome! He was very friendly, honest, knowledgeable and reliable. Most of all he was very understanding and helpful with my situation. I would like to thank Bryan for all his help.

Specialist: Bryan LaFountain, Customer: PamelaA.

Our experience was great. Paul exceeded our expectations.

Specialist: Paul Ottoson, Customer: KeithW.

My husband and I closed a consolidation loan with AFS last week. Joe was our loan officer during this process. I cannot tell you the last time that I’ve dealt with such a competent person. Joe’s professionalism, honesty and ability to communicate most articulately represents AFS to its highest degree. Thank you for allowing us the opportunity to consolidate through AFS and for supplying us with Joe throughout the process.

Specialist: Joseph Silva, Customer: SusanA.

Dealing with all the problems I had, Sabra hung in there with me. I can’t say enough good things about Sabra. She did an outstanding job.

Specialist: Sabra Perpall, Customer: ArmandD.

Bernie worked with us with some difficult problems. He was very courteous and understanding. He went through a lot of trouble on his own to make it work for us. He always took our calls and answered all our questions and concerns.

Specialist: Bernie Motta, Customer: RogerM.

Joe was awesome! He returned all phone calls within an hour and always called when he said he would. He is fast with numbers and was a no nonsense kind of guy. I am sure that he is one of your best employees at AFS. Thanks to all of you and especially thank you Joe!

Specialist: Joseph Silva, Customer: SusanA.

William was very helpful throughout the whole process. He was very knowledgeable and made sure I understood before proceeding whenever I called. I never felt rushed. If I know of anyone interested in a refinance, I would definitely recommend Bill. I think he deserves a raise!

Specialist: William Bourke, Customer: ChristineM.

Nicholas is a great asset to your company. He demonstrated professionalism to us. Nick worked diligently with us during our loan process. We were very impressed with Nick as our loan officer.

Specialist: Nicholas L. Christ, Customer: SonyaE.

Gary did a great job on working with us and getting the goal of paying off our debts and make our mortgage payments easier to pay.

Specialist: Gary V. Tiberi Jr., Customer: DonnaS.

Kristy knows what she is doing and does it very well. She answered any questions that we had in a extremely professional manner. I was thoroughly pleased with Kristy and I would recommend her to anyone who is considering refinancing. To simply say it she was wonderful!

Specialist: Kristy Slater, Customer: JeannaG.

My overall experience with Matt was great. He explained and made things easy to understand. He was very friendly and nice. I’m glad I called Matt, he was a great help. Thanks again.

Specialist: Matt Brent, Customer: WendyM.

I would like to express my gratitude for the wonderful services that not only AFS has given us but also Karen. She was very helpful and made the transaction a fast one. Her professional attitude along with being a nice person to deal with was great. My husband and I want to thank Karen for all of the hard work that she did. It was great working with her and AFS for the refinance.

Specialist: Karen J. Donnelly, Customer: WilliamC.

Glen met our expectations and was up front. Overall we were very pleased with the service we received. If I know anyone looking to do business I will refer them.

Specialist: Glen Macnie, Customer: EdwinaM.

Dean was always available when we had questions. We have tried to refinance three times. Your company was the fourth and Dean did everything he said he would and we are very thankful.

Specialist: Dean Porter, Customer: GregoryT.

Alan is the most hardworking and patient employee you have on staff - now and forever. He gave me hope and proved every word he said to me. I hold Alan in my most esteem and respect. He is a credit to your company. He renewed my faith with his professionalism and his care and consideration.

Specialist: Alan Vars, Customer: DebraG.

Melissa did a great job handling the refinance process.

Specialist: Melissa Paquette, Customer: JamesB.

I want to express my thanks to you for your assistance, availability, and professionalism throughout my refinancing process. You were always there to respond to my questions and did a nice job in explaining and helping me better understand what I needed to provide and what all the forms meant. This is not something I do often and having your knowledge, expertise, and skills made a laborious process tolerable, and even pleasant.

Specialist: James Melton, Customer: AlanF.

Ed sent us information on your company. Talking with Ed was a pleasure. We are very satisfied with his services.

Specialist: Edward Bidlack, Customer: EarleB.

Celine was very professional lady. All of my calls were returned immediately. She is very knowledgeable about the financial world and a great help to me. I felt like I could call her anytime and she would stop what she was doing to help me. She is an excellent loan officer and I feel like I have made a new friend.

Specialist: Celine Rice, Customer: WilliamE.

The service provided by AFS was excellent. I had never handled a loan via correspondence and was somewhat skeptical to begin with. Peter was very professional with a nice personal touch. He answered all my questions and was easy to get in touch with.

Specialist: Peter Wald, Customer: JackM.

Pierre was efficient, timely, responsive, and very helpful with walking us through the steps. We are also very satisfied and have recommended you all to others. Thanks again!

Specialist: Pierre Chan, Customer: ScottK.

I was greatly pleased with the quality of service I received during my loan process. Gina was both helpful and personable. She made great efforts to accommodate my work schedule. I received all documents and payments in a timely manner. If anyone I know needs to refinance – I will not hesitate to refer them to you.

Specialist: Gina Lalli, Customer: JohnL.

Jeff was very professional in his dealings with me. I felt very assured and informed about everything. I feel that Jeff was totally upfront and told me everything.

Specialist: Jeff VanderVorste, Customer: SteveO.

I am extremely glad that Deanna was my loan officer. She was excellent! She explained everything in detail so I was comfortable with the refinance. I will definitely recommend AFS and especially Deanna to my friends and family.

Specialist: Deanna Yankee, Customer: BarbaraB.

AFS is the most helpful loan service I have ever heard of in my life. Kevin gave his total commitment to my situation. He was patient, understanding, very knowledgeable and courteous at all times towards me. We need more Kevin’s in the world.

Specialist: Kevin Corbett, Customer: WilmaA.

We were very pleased with Bill – he handled everything very efficiently. He is a very nice man. I felt that I knew him personally.

Specialist: William Bourke, Customer: LarryL.